Dear Friends and Colleagues,

We are all aware that Urology is an instrument-intensive specialty, in terms of our dependence upon equipment for providing satisfactory service to our patients. You will agree that it is not an uncommon complaint that after initially selling the equipment, the dealer fails to provide satisfactory after-sales service; or the quality of the equipment fails to measure up to the expectations of the buyer and the claims of the seller. We all know that trying to elicit a satisfactory response from the dealer in these situations can be a frustrating experience. As individuals none of us can fight this injustice, or stop this from happening again to us by another dealer, or to others by the same dealer. But, as a group, together we can and we will, make the difference!

Please let us know your opinion on this subject and your suggestions to make the services cell more effective. Please do not hesitate in writing to us regarding any complaints or problems, of the nature mentioned above, that you may have faced in recent times.

Looking forward to your active co-operation,

 

Dr SK Pal,
Convenor, Services Cell of the USI.
Email: drskpal2004@yahoo.co.in